Enterprise Apps Networked Journalism Product Management Uncategorized

No Justice in Code Reviews

The DoJ is reviewing every feature and function of Windows 7 to ensure it’s “in compliance.” That’s not Good for anyone: By the time the gov’t gets around to declaring a monopoly, or doing something about it, much damage has been done. I joined IBM in 1994 – ~40 years into the “Consent Decree” – […]

Enterprise Apps Teams Uncategorized

SugarCRM sorts out Customer Service

SugarCRM does a great job handling reader inquiries for Since implementing Sugar, anytime a reader reaches out online, Sugar’s helping organize and expedite responses to everything being sent. UPDATE: The folks at Sugar created a case study around our work. The “system” used to be a block box: there were some mailto links to […]