Good Customer Experience Know me and show what I've bought, streamed, subscribed to and even complained about Treat your best customers like VIPs. Find more who should be VIPs, and others to level-up to top-tier status. Well-Defined if not always Straightforward We start from what you have and What you know needs attention. From there,…
Loyalty @ Retail
It's not news repeat customers yield returns on multiple levels. The last 18 months highlighted a few of these and given smart brand teams good lessons to apply over the next six quarters. Repeat customers adding directly to the top and bottom lines is good in itself. Loyal customers also Spend more overall Build MRR…
DAM, That’d be Great
I'm working to catalogue files I have on current workstations, servers, and a bunch old drives. My primary goals are having searchable file names, types, and their media sources catalogued via scan of multiple filesystem types. A text file is a fine end result. There are plenty of Great-to-Haves beyond this, but getting core requirements…
Authy’s Doing 2FA Well
gAuthenticator had been my go-to 2FA app since it was introduced. I've had recurring problems with it and started using Authy a few months ago. Most of my issues and requirements from this earlier post are addressed well by Authy. https://meanbusiness.com/2019/07/14/indications-are-theres-no-way-to-backup-and-restore-gauthenciator-tokens/ Authy lets me use tokens it syncs across multiple devices. I've got tokens available…