Contact Management is the heart of CRM

Saleforce is smart to jump in with their "gateway-drug" pricing for core Contact Management. Their new offering targets a universal issue - organizing your rolodex - and markets to those who might not think they want the bells, whistles and complexities of Salesforce's full product. http://www.flickr.com/photos/84923476@N00/2682784069/ photo credit: slack12 SugarCRM, and others in the space…