It might be a bit early for us, in general, to show up here, but there are a good number of solid technical sessions. http://webexny2008.crowdvine.com/calendar We'll have to find the notes from Expo San Fran ... Lessons Learned in Scaling and Building Social Systems Joshua Schachter Building in the Clouds: Scaling Web 2.0Alistair Croll, Jason…
No Justice in Code Reviews
The DoJ is reviewing every feature and function of Windows 7 to ensure it's "in compliance." That's not Good for anyone: By the time the gov't gets around to declaring a monopoly, or doing something about it, much damage has been done. I joined IBM in 1994 - ~40 years into the "Consent Decree" -…
SugarCRM sorts out Customer Service
SugarCRM does a great job handling reader inquiries for parade.com. Since implementing Sugar, anytime a reader reaches out online, Sugar's helping organize and expedite responses to everything being sent. UPDATE: The folks at Sugar created a case study around our work. The "system" used to be a block box: there were some mailto links to…
Enterprise applications, “I.T. 2.0” and the previous releases
This stuff from ReadWriteWeb is great. It shines a light, regardless how ephemeral, on "processes," "running a business" and how "technology can help." Even in the Enterprise. These are Good Things for ReadWriteWeb, Good Things for collective Readers, and Good Things for Mean Business. But I.T. 1.0 isn't yet fully-baked. I.T. .9 (beta!) is hardly…