We pull recency, frequency, and time spent stats from historical application and tool usage early in the process. With SaaS and in-house business apps, people recognize tasks they worked on this morning and yesterday in this same app and that's helpful context. Mapping frequent tasks to existing shortcuts is quick Time To Return on Investment.…
The Tools we Use: App Context
Smart people build reasonable defaults into the apps and sites we use. The best defaults are presented to us at just the right time. The red squiggle's a good example. It's familiar and unambiguous. It suggests a change and lets us make it. That's a bit on-the-nose ... Familiar and unambiguous are specific parts of…
Impact Analysis, Timeboxing, Playbooks
https://jacobian.org/2021/oct/20/simple-pm-tricks/
Core Infrastructure Supporting People and Business
CRM, CMS, and Measurement technologies are fundamental for working at scale across teams, shifts, and time zones. Having this core infrastructure in place lets you focus on your differentiators and building experiences at the scale you want to operate. CRM CRM technologies are core to supporting your business. Your contacts are customers, clients, colleagues working…