SugarCRM does a great job handling reader inquiries for parade.com. Since implementing Sugar, anytime a reader reaches out online, Sugar's helping organize and expedite responses to everything being sent. UPDATE: The folks at Sugar created a case study around our work. The "system" used to be a block box: there were some mailto links to…
Enterprise applications, “I.T. 2.0” and the previous releases
This stuff from ReadWriteWeb is great. It shines a light, regardless how ephemeral, on "processes," "running a business" and how "technology can help." Even in the Enterprise. These are Good Things for ReadWriteWeb, Good Things for collective Readers, and Good Things for Mean Business. But I.T. 1.0 isn't yet fully-baked. I.T. .9 (beta!) is hardly…