clipped from www.linkedin.comWhat are the top 10 questions you would put on a customer service survey?- would you recommend us to your industry peers? - is our service exceptional? - what can we do to better help you? Also note that it is not a 'yes'/'no' question, but that you need a score from 1…
The train home after the craah
The city's been beautiful all September. Today it was beautiful and sullen. It's not what happens when the market sets back but what comes after that gets people thinking. A lot's going on in response. An interesting time to be building a business - The market's not there to back you so you've got to…
No Justice in Code Reviews
The DoJ is reviewing every feature and function of Windows 7 to ensure it's "in compliance." That's not Good for anyone: By the time the gov't gets around to declaring a monopoly, or doing something about it, much damage has been done. I joined IBM in 1994 - ~40 years into the "Consent Decree" -…
Lead with Projected Revenue Streams
It's almost never about Vision at first. It's usually about "What's the revenue model," and even more so "What's *my* get out of this?" This isn't a bad thing, and it's helped significantly with regard to how I formulate and make product pitches. Even when I think something's a great idea - even when I…