CRM design and implementation It's not the CRM it's the design and implementation of it. Must be set up to work like you do. We do this primarily on Hubspot but it can be done on many— Doug Davidoff (@dougdavidoff) January 25, 2020 By Steve McNally I build products, teams and business lines that blend publishing, marketing and advertising technologies for global brands and startups. View all of Steve McNally's posts.