clipped from www.linkedin.comWhat are the top 10 questions you would put on a customer service survey?- would you recommend us to your industry peers? - is our service exceptional? - what can we do to better help you? Also note that it is not a 'yes'/'no' question, but that you need a score from 1…
Author: Steve McNally
I build products, teams and business lines that blend publishing, marketing and advertising technologies for global brands and startups.
The train home after the craah
The city's been beautiful all September. Today it was beautiful and sullen. It's not what happens when the market sets back but what comes after that gets people thinking. A lot's going on in response. An interesting time to be building a business - The market's not there to back you so you've got to…
(Gated) Communities: WSJ.com’s Social Play
Attributing actual identities to forums online will have its effects. It will curtail some nonsense that anonymity allows; it won't negate it completely. Subscribers to the WSJ are already a much smaller subset of the universe of WSJ.com readers. We "know" that somewhere south of 2% of readers actively respond in forums. Does that segmentation…
Networked Journalism Summit
clipped from newsinnovation.com It was a year ago that we organized the first Networked Journalism Summit at City University of New York’s Journalism School. This year’s summit will focus on business models and the future of journalism. photo credit: luc legay